Resources & Support
Everything you need to know about using MediDrive for your medical transportation needs.
Health First Colorado (Colorado Medicaid)
Free medical transportation for Colorado Medicaid members
Coverage Areas
Available Services
Frequently Asked Questions
Find answers to common questions about using MediDrive services.
eligibility
booking
day Of Trip
after Trip
Emergency Contacts
Important phone numbers and resources for your transportation needs.
Medical Emergency
For life-threatening medical emergencies, always call 911 immediately. MediDrive provides non-emergency transportation only.
MediDrive Customer Service
For booking, cancellations, and general questions
1-855-MEDIDRIVE (1-855-633-4374)Aetna Better Health Member Services
For questions about your health plan and coverage
1-800-279-1878Accessibility Accommodations
We are committed to providing safe, comfortable transportation for all members, regardless of mobility, language, or medical needs.
Mobility Assistance
All our vehicles are equipped to accommodate wheelchairs, walkers, canes, and other mobility devices. Drivers are trained in safe transfer techniques and will provide door-through-door assistance as needed.
Language Services
We provide interpretation services in over 200 languages at no cost. Spanish-speaking staff are available, and we can arrange interpreters for other languages with advance notice.
Special Medical Needs
We accommodate oxygen tanks, IV poles, feeding tubes, and other medical equipment. Advance notice helps us assign the appropriate vehicle and ensure your comfort and safety.
Service Animals
Service animals are always welcome. All drivers are trained on ADA requirements and will ensure your service animal travels safely and comfortably with you.
Need Special Accommodations?
When booking your ride, let us know about any special needs or accommodations you require. Our team will work with you to ensure you receive the appropriate level of service and comfort. You can also update your accessibility preferences in your member profile for future trips.