Contact Us

We're here to help. Reach out to our team for questions, support, or feedback about your transportation services.

Send Us a Message

Fill out the form below and we'll get back to you within 1-2 business days.

Helps us locate your account faster

For urgent matters, please call us directly at 1-855-633-4374

Other Ways to Reach Us

Phone

1-855-MEDIDRIVE (1-855-633-4374)

For booking, cancellations, and urgent questions

Hours of Operation

Monday-Friday: 7:00 AM - 7:00 PM ET

Saturday: 8:00 AM - 2:00 PM ET

Mailing Address

9881 Mayland Drive, Suite 100

Henrico, VA 23233

Email

support@medidrive.com

For non-urgent inquiries

TTY/TDD Services Available

Members who are deaf or hard of hearing can reach us through Virginia Relay by dialing 711.

Language Assistance

We provide interpretation services in over 200 languages at no cost to you. Let us know what language you need when you call.